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Papa’s Chrysler Dodge Jeep Ram Auto Repair & Service


Check out our New Service Drive!

Intro to the Papa's Service Team!

Our state-of-the-art Service Center, with the latest tools and technology to repair your vehicle, is staffed with factory trained technicians with nearly 200 years of combined experience. Our staff is trained to properly complete your vehicle’s maintenance needs or diagnose and fix a problem.

We make it easy to schedule service. Simply fill out the easy online form to schedule an appointment and one of our friendly staff members will get back to you to confirm your appointment.

At Papa’s, we strive to provide exceptional service and customer satisfaction.  We are eager to assist you. You can feel confident that with our highly trained staff your vehicle is being worked on by professionals.  All repairs are made using genuine Mopar parts.

Service Department Hours
Monday: 07:30 AM - 06:00 PM
Tuesday: 07:30 AM - 06:00 PM
Wednesday: 07:30 AM - 06:00 PM
Thursday: 07:30 AM - 06:00 PM
Friday: 07:30 AM - 06:00 PM
Saturday: 08:00 AM - 02:00 PM
Sunday: Closed

For your convenience and comfort, we offer a comfortable waiting lounge with free wifi, the Pit Stop Diner, shuttle services to surrounding towns, early bird drop off services and the Papa’s Speed Shop stocked with novelty items and accessories.

If you have further questions or prefer to call to make an appointment, please call our Service Department at (860)225-8751, option 2 .  We are happy to assist you.


  • “I used Papa’s for an oil change. The customer service was excellent! Michelle who handles the desk was super friendly and Brian explained a few things about my vehicle I was unaware of and it was super helpful advice. I didn’t feel taken advantage of and I would recommend Papa’s in New Britain.” – Kaylyn
  • “Wonderful service, everyone was polite and accommodating. I will always go to Papa’s for service!” – Deborah
  • “Trustworthy, great service, easy to schedule an appointment online, will provide drop off and pickup shuttle service within the surrounding areas.  I highly recommend their service department and will be buying my next Jeep at Papa’s when the time comes.” – Patricia
  • “Papa’s offers Very good customer and technician services.  Very good scheduling and accommodating with your schedule.  Very good explanations and providing options and choices.” – John 
  • “I truly do believe in the Papa’s motto. Chris in Service is a shining example of an employee who out of his way to make a difference.  He was friendly, efficient, funn and excellent.” – Sbalisci
  • “I have had nothing but great service. They make necessary repairs quickly and correctly every time.  The Technicians make recommendations on service items but are never pushy for add-ons if I decline.  They will be my go-to repair facility for years to come.” – Scott 
  • “I am over the moon happy with Papa’s. I have bought many vehicles in my life and I have to say I never felt so at home at a dealership service department as I did at Papa’s and your service department staff was professional.  Thank you! – Lisa 
  • “Always fast, friendly service.” – Bob
  • “I have never experienced such great customer service than my recent visit to Papa’s Service Department.  I walked in upset because my vehicle had a problem and I was late for work.  Jordan made my experience an unforgettable one.  His attitude, compassion and social skills changed my mood instantly.  I was out the door and off to work within minutes.  He even called to follow-up a couple of hours after and before leaving for the day.  Thanks Papa’s and thank you Jordan for a wonderful experience!” – Melinda

From an oil change, tire rotation or full vehicle inspection, to a full transmission overhaul, our factory trained technicians can do it all.

When you visit our dealership’s automotive repair facility be sure to check out our other automotive services. We have a full service Auto Body & Collision Center, and over a million dollars in parts and accessories in our Parts Department.


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While great effort is made to ensure the accuracy of the information on this site, errors can occur.
Please verify all pricing information with a customer service representative.
This is easily done by calling us or visiting us at the dealership.