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Service Center

No one knows your Chrysler, Dodge, Jeep, or Ram truck, van, sports car, or SUV like the service team at Papa’s Chrysler Dodge Jeep Ram service center in New Britain, CT. Today’s gas-powered, hybrid, and electric vehicle (EV) powertrains and mechanical systems are more sophisticated, and more technologies are supporting more functions inside the cabin and under the hood.

At Papa’s CDJR, your vehicle will be serviced by experienced and factory trained technicians who have access to the latest diagnostic equipment and who use genuine OEM replacement parts to ensure a perfect fit for your particular make and model. If you’ve been in a crash and need body work, we also offer a full-service auto body and collision center for your convenience.

While you wait, enjoy a comfortable lounge with free Wi-Fi® access or grab a bite to eat at the Pit Stop Diner. We also offer shuttle services to nearby towns, and you can drop your vehicle off early if you have a busy day ahead of you.

Schedule your service appointment online today or give our service department a call at 860-356-3840. If you’re due for a quick maintenance checkup — such as an oil and filter change and tire rotation — you can visit our Mopar® Express Lane without an appointment.

Make sure you view our current service specials to save on your next visit.

For your convenience and comfort, we offer a comfortable waiting lounge with free wifi, the Pit Stop Diner, shuttle services to surrounding towns, early bird drop off services and the Papa’s Speed Shop stocked with novelty items and accessories.

If you have further questions or prefer to call to make an appointment, please call our Service Department at 860-356-3840.  We are happy to assist you.

Check out our New Service Drive!

Intro to the Papa's Service Team!


  • “I used Papa’s for an oil change. The customer service was excellent! Michelle who handles the desk was super friendly and Brian explained a few things about my vehicle I was unaware of and it was super helpful advice. I didn’t feel taken advantage of and I would recommend Papa’s in New Britain.” – Kaylyn
  • “Wonderful service, everyone was polite and accommodating. I will always go to Papa’s for service!” – Deborah
  • “Trustworthy, great service, easy to schedule an appointment online, will provide drop off and pickup shuttle service within the surrounding areas.  I highly recommend their service department and will be buying my next Jeep at Papa’s when the time comes.” – Patricia
  • “Papa’s offers Very good customer and technician services.  Very good scheduling and accommodating with your schedule.  Very good explanations and providing options and choices.” – John 
  • “I truly do believe in the Papa’s motto. Chris in Service is a shining example of an employee who out of his way to make a difference.  He was friendly, efficient, funn and excellent.” – Sbalisci
  • “I have had nothing but great service. They make necessary repairs quickly and correctly every time.  The Technicians make recommendations on service items but are never pushy for add-ons if I decline.  They will be my go-to repair facility for years to come.” – Scott 
  • “I am over the moon happy with Papa’s. I have bought many vehicles in my life and I have to say I never felt so at home at a dealership service department as I did at Papa’s and your service department staff was professional.  Thank you! – Lisa 
  • “Always fast, friendly service.” – Bob
  • “I have never experienced such great customer service than my recent visit to Papa’s Service Department.  I walked in upset because my vehicle had a problem and I was late for work.  Jordan made my experience an unforgettable one.  His attitude, compassion and social skills changed my mood instantly.  I was out the door and off to work within minutes.  He even called to follow-up a couple of hours after and before leaving for the day.  Thanks Papa’s and thank you Jordan for a wonderful experience!” – Melinda
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While great effort is made to ensure the accuracy of the information on this site, errors can occur. Please verify all pricing information with a customer service representative. This is easily done by calling us or visiting us at the dealership.

Customer may not qualify for ALL Rebates shown. Some rebates are stackable and others can and cannot be combined. See Dealer For Complete Details.